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Customer Reviews.

service

3

I mentioned that there was a problem with the tyre pressure monitor repeatedly going off. This was not fixed.

07 December 2017

service

1

My mini was in for an oil service. And I was due to get a replacement car for the day. 45 minutes after arriving, I was still waiting for the replacement car and it had taken 25 minutes just to book the car in

05 December 2017

sales

4

Nadia, the sales exec was friendly and approachable. 100% for her.But my previous 5-door came with a large red bow - Fun!! This time around, my name was written on a 'mini approved used car' tag hanging from the overhead mirror. How disappointing!

05 December 2017

service

3

When I booked the service I said there was a slow puncture in one tyre and would they investigate and if necessary replace the tyre.When I arrived the service desk said I had asked for a new tyre i.e. no investigation - a question of profit perhaps

30 November 2017

service

5

good service

28 November 2017

service

5

Polite and friendly staff.

23 November 2017

service

5

The information was honest and the video was a nice touch.

22 November 2017

service

5

Brilliant! Very fast service!

22 November 2017

service

4

Extra repairs needed to my car reported too late

17 November 2017

service

5

Was given full disclosure from the outset and taken through the process and time frame. Debbie Fisher went the extra mile in customer service to soften the impact of my regretful damage to my mini.

10 November 2017

service

5

Communication of drop off and collection was excellent. My car was washed too!

10 November 2017

service

3

Initially the car seat was returned with stain on whole seat

09 November 2017

sales

3

Nadia was good but Jack was borderline unhelpful.

07 November 2017

service

4

Mostly clear. More detail could have been given on location address. (I went to a nearby Mini location originally)

07 November 2017

service

5

Easy and gave me a lift to the station

04 November 2017

service

5

All supportive...

01 November 2017

sales

5

If you speak with a harassed Nadia & Ben at Cobham Mini, they will perhaps expound better

01 November 2017

service

5

Kait was really kind and took my car in for an MOT...WITHOUT QUESTION..I needed MY CAR FOR A VISIT to my ill Mother...

30 October 2017

service

5

The cobham branch is highly effeciant with a 'no problem, can do attitude'.From my initial phone call to book the car in right through to picking up, I am kept informed of the cost.My husband wishes he could bring his car to you. Haha

26 October 2017

service

5

We had no appointment, but a problem that they dealt with in a fast efficient way

26 October 2017

service

3

No one knew of our arrival bit of a muddle not on the job sheet having arranged that a few days before

25 October 2017

sales

5

The whole process was managed brilliantly and Nadia Burton, the sales executive, handled all aspects with efficiency and charm.

25 October 2017

service

5

Liked the added touch of a video of what was carried out

24 October 2017

service

3.5

Car booked in for Monday 09 October but BMW Cobham forgot to collect it and eventually rebooked for Tuesday 10 October.

24 October 2017

service

5

great customer care and nice people to do business with

20 October 2017

service

3

The actual service was excellent but it was clear that too many jobs were booked in for that day and, although the staff were always most polite, they were clearly under huge pressure to turn vehicles around. Also the parking at drop-off is hopeless.

20 October 2017

sales

4

The sales lady was very helpful and I didn't feel under pressure to buy.

18 October 2017

sales

5

Excellent customer service. Jo was great.

18 October 2017

service

5

I had a very pleasant experience at this location. Compared to Cobham Thames Ditton which was VERY disappointing. Greeted in a timely way, professional people, made me feel welcome - couldn't do enough. Made me want to come back.

17 October 2017

sales

5

With JW's assistance we achieved our objective of switching from a 1yr old Clubman to a New Countryman.Of course we would like to have bought the slightly car cheaper and had more time to have the onboard driver electronics explained but satisfied.

14 October 2017

sales

5

Jack was great at the dealership

11 October 2017

service

5

Cobham is a pleasure to deal with and I would prefer to make service appointments directly with them as they have all the records pertaining to my car to hand. I DO NOT LIKE DEALING WITH THE REMOTE CENTRAL BOOKING SYSTEM YOU HAVE IN PLACE!

08 October 2017

service

5

Friendly, helpful and efficient - felt like the member of staff was going out of their way to assist me.

06 October 2017

sales

4

It arrived when stated albeit 2 months after ordering. It was clean and as described.

04 October 2017

service

4

Problem with the car, and the remedial action, was carefully explained

03 October 2017

sales

5

Jack was highly professional, friendly and gave us all the relevant information needed

03 October 2017

sales

5

Jack was great. Really painless transaction

29 September 2017

service

5

see above

28 September 2017

service

5

Fitted in at short notice and did the job exactly as needed

28 September 2017

service

5

Great, quick service.

28 September 2017

sales

4

Staff were helpful considering the problem we had

26 September 2017

service

4.5

Courtesy car was filthy

26 September 2017

sales

5

Super experienced staff, very friendly, clear & concise process.

24 September 2017

service

5

As above

22 September 2017

sales

5

Jack Wray is a sales professional who gets the job done! This was my second car from Jack at MINI Cobham and I enjoy doing business with him. It is so easy to deal with him as he goes above and beyond. He even picked up my trade in driving 30 minutes

20 September 2017

service

2

Called the mini service twice to mend my car. You just did the same mend and it still was broken, obviously you do not talk to each other. I picked up the car it was blocked in, you had lost the keys and I waited half an hour for you to find them!

20 September 2017

sales

5

I got a great level of continued service.