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Customer Reviews.

sales

5

Jack was great at the dealership

11 October 2017

service

5

Cobham is a pleasure to deal with and I would prefer to make service appointments directly with them as they have all the records pertaining to my car to hand. I DO NOT LIKE DEALING WITH THE REMOTE CENTRAL BOOKING SYSTEM YOU HAVE IN PLACE!

08 October 2017

service

5

Friendly, helpful and efficient - felt like the member of staff was going out of their way to assist me.

06 October 2017

sales

4

It arrived when stated albeit 2 months after ordering. It was clean and as described.

04 October 2017

service

4

Problem with the car, and the remedial action, was carefully explained

03 October 2017

sales

5

Jack was highly professional, friendly and gave us all the relevant information needed

03 October 2017

sales

5

Jack was great. Really painless transaction

29 September 2017

service

5

Great, quick service.

28 September 2017

service

5

Fitted in at short notice and did the job exactly as needed

28 September 2017

service

5

see above

28 September 2017

sales

4

Staff were helpful considering the problem we had

26 September 2017

service

4.5

Courtesy car was filthy

26 September 2017

sales

5

Super experienced staff, very friendly, clear & concise process.

24 September 2017

service

5

As above

22 September 2017

service

2

Called the mini service twice to mend my car. You just did the same mend and it still was broken, obviously you do not talk to each other. I picked up the car it was blocked in, you had lost the keys and I waited half an hour for you to find them!

20 September 2017

sales

5

Jack Wray is a sales professional who gets the job done! This was my second car from Jack at MINI Cobham and I enjoy doing business with him. It is so easy to deal with him as he goes above and beyond. He even picked up my trade in driving 30 minutes

20 September 2017

sales

5

I got a great level of continued service.

18 September 2017

service

5

Kait Nugent at service was outstanding

15 September 2017

service

5

The staff are friendly and helpful

14 September 2017

service

5

Smooth efficient and thoroughly professional service.

13 September 2017

sales

5

Great service

12 September 2017

sales

5

Excellent service at the Mini Centre.

12 September 2017

sales

5

See above

12 September 2017

service

5

Everything went according to plan. Car returned clean and running smoothly

11 September 2017

service

5

Polite helpful staff , professional high standard premises.

08 September 2017

sales

5

The Centre found a Mini in stock with a similar spec to the model I wanted, for immediate delivery. It was fitted with wheels that I did not like, so at no extra cost, they replaced them with the wheels of my choice.

08 September 2017

service

5

The friendliness of all the staff and the exceptional deal we were able to achieve in sourcing the exact car we wanted.

06 September 2017

service

5

Outstanding Customer Care I would like to thank the lady who looked after me in the hour of need...this dealership went the extra mile in customer care....

05 September 2017

service

5

Because you always go out of your way to make us the customer feel at ease and keeping us up to date

05 September 2017

sales

5

Friendly approachable team, helpful and informative.

04 September 2017

service

5

The employees were friendly and very accommodating.

01 September 2017

service

4

From start to finish the service was extremely efficient, organised and friendly. I had asked for the date to be changed during the service but it was forgotten about. Also, the car was not checked before or after the service.

31 August 2017

service

5

For reasons stated above

25 August 2017

service

5

See above

23 August 2017

service

3

As above, you are always well looked after but there were one or two issues that prevent me from awarding a higher score.

23 August 2017

service

4

Helpful staff.

21 August 2017

service

4

did it fairly quickly as a walk in appointment. did feel like it took a long time though.

21 August 2017

service

4

any time i bring the car in for service the service and until a year ago the car was given back professionally sparkly cleaned. for a while now the cleaning is not professional the clean just floor and seas the rest is left dirty.

19 August 2017

service

5

Cooper Cobham were professional and polite and went some way to restoring my faith in Mini. They took my problems seriously and fixed the faults under warranty.

15 August 2017

service

3

When I booked I was told that the job would take 2 hours, so I was going to go to Cobham for a couple of hours. However when I dropped the vehicle off at 12:00, the receptionist said that it would not be ready until 17:30

15 August 2017

service

2

Please see above

15 August 2017

service

5

Fast service plus even got a video sent to me of work done!

15 August 2017

sales

5

Nadia was amazingly efficient and responsive, knowing we wanted to purchase a car quickly she sourced a perfect model for us and worked hard behind the scenes ensuring the finance deal went through and keeping constant contact to update me.

11 August 2017

service

5

Kait was very good in helping with the car service and MOT.

04 August 2017

sales

5

Nadia was very professional - good knowledge of mini features and also listened to what were my preferences with the car - clearly explained details of finance and answered all my questions.

02 August 2017

service

2

A replacement radio should have been anticipated. Therefore it took two days in effect to replace.

01 August 2017

service

5

Helpful courteous bent over backwards to help. Ben Bispham (Cobham)

01 August 2017

service

5

Carried out efficiently

31 July 2017

service

5

No problems occurred and everything went well.

25 July 2017

service

5

All very quickly, friendly staff