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Customer Reviews.

service

5

Jo at Cobham was fantastic, she listened to what I was looking for and what was in my price range. She kept me informed at all times as what was happening with the Mini, I had chosen.She explained everything clearly, great salesperson!!

09 February 2018

sales

5

Easy procedureHelpful service all roundGreat communication Nothing too much trouble

09 February 2018

service

4

Professional, knowledgeable, helpful (explained automatic version when used to driving manual vehicle). Took points away as still awaiting service finance plan. I'd also asked for this at my previous appointment but agents seem reluctant to provide

08 February 2018

service

1.5

The service light on my mini has not been reset. Now, I need to go back to the garage to reset it.

07 February 2018

service

5

Can't praise highly enough and Car was cleaned as an unexpected bonus

06 February 2018

service

5

Dropped me into work after leaving car at service centre and then delivered car when finished to my workplace

06 February 2018

service

5

From the reception staff and girl on the telephone to collecting my car everyone was helpful and friendly

05 February 2018

service

5

All areas covered and necessary work completed on time

03 February 2018

service

2

The only saving grace was that Parts realised their mistake (making me think I could put the battery in myself) and covered the service charge.

03 February 2018

sales

4

because I was very satisfied.

02 February 2018

service

4.5

The service was great. However, my car wasn't cleaned to the standard that it usually is. The tires weren't totally cleaned, there were water marks in some placed where it wasn't dried properly.

01 February 2018

service

3

Work was done well, just poor scheduling.

31 January 2018

service

3.5

No complaints

31 January 2018

service

2

I call late afternoon/early evening for an update on my car as was told the message was going to be passed over to the advisor assigned to my car, I never received an update which was frusting when you need to plan a pick up time.

30 January 2018

service

4

the technician came and spoke to me about the issues and was well informed about the dionosis he was giving

29 January 2018

service

5

Nicole was magnificent

29 January 2018

service

5

Just great ...From Diana at the desk always helpful and Kait looking after me and my Car...

27 January 2018

service

5

Good customer service and kept informed

27 January 2018

service

5

My car came back clean, all the things I requested were done to a very high standard

27 January 2018

service

2

Drop-off in the morning went very smoothly. Good courtesy car was provided. I like the health-check video.But there were problems with the collection of the car and quality of the work. See (1).

24 January 2018

service

5

The whole experience was seamless. Fantastic customer service, from a reconfirmation phone call before the service, the welcome on arrival, being given a courtesy car, my car being washed. My car is running well post service. Kait was great.

22 January 2018

service

3

It was ok.

21 January 2018

service

5

Under warranty all work carried out ..

21 January 2018

service

2

Almost 2 hours to drop a car and collect a loan car is not acceptable. Was it because my car was being mended under the warranty rather than spending money? That's how I felt.

20 January 2018

service

3

It took ages ie late in the day for any one to call me back with an update even though I left 3 messages in the afternoon.

19 January 2018

service

5

It was completely pain free

19 January 2018

service

5

The service was outstanding

19 January 2018

service

4

I had a problem with the waterproofing on the convertible roof, but this was (finally) resolved to my satisfaction

19 January 2018

service

1

I was messed around with the dates for my service...then when rebooked in again had a call 5 mins away from the service centre and was told I couldn't have my service that day because they didn't have a service car available..

19 January 2018

sales

5

Nadia was a pleasure to deal with

04 January 2018

service

5

on time on budget

20 December 2017

service

3

The drop off was 745. But the mini lady although present and at her desk wouldn’t start work before her allotted time so I had to wait in a queue for 20 mins to drop my keys then the lift back to the station was delayed by another 20 mins

20 December 2017

service

5

Cooper Cobham 5 star

18 December 2017

service

3

Staff were not very communicative and when I expressed concerns to several members of staff about wait time/car being blocked was given a sarcastic or dismissive response

15 December 2017

sales

5

Took a little longer to come , but they did say it needed to be transported from Scotland! Well worth the couple of weeks wait

15 December 2017

service

4

Good main dealer service facility.

15 December 2017

service

4

Like that Mini come out to pick up/drop off the car & also the video tour. In the video, it was hard to hear what the mechanic was saying (he said new break pads). I would have liked a follow up email saying click here to book your appointment.

13 December 2017

sales

5

Supported throughout by Nadia

13 December 2017

service

3

Communication was a bit of a let down as when I took my vehicle in, they didn’t tell me that they did t need me anymore, so I waited needlessly in the reception area and had toLet my lift go. Thankfully a taxi was paid for me.

12 December 2017

service

1

Car was booked-in for some minor parts to be replaced. Late in the afternoon on day of service, I was called by a rep who informed me that the parts weren't in and that I would have to either leave the car for another day or re-book.

11 December 2017

service

3

I mentioned that there was a problem with the tyre pressure monitor repeatedly going off. This was not fixed.

07 December 2017

service

1

My mini was in for an oil service. And I was due to get a replacement car for the day. 45 minutes after arriving, I was still waiting for the replacement car and it had taken 25 minutes just to book the car in

05 December 2017

sales

4

Nadia, the sales exec was friendly and approachable. 100% for her.But my previous 5-door came with a large red bow - Fun!! This time around, my name was written on a 'mini approved used car' tag hanging from the overhead mirror. How disappointing!

05 December 2017

service

3

When I booked the service I said there was a slow puncture in one tyre and would they investigate and if necessary replace the tyre.When I arrived the service desk said I had asked for a new tyre i.e. no investigation - a question of profit perhaps

30 November 2017

service

5

good service

28 November 2017

service

5

Polite and friendly staff.

23 November 2017

service

5

Brilliant! Very fast service!

22 November 2017

service

5

The information was honest and the video was a nice touch.