Jack was great at the dealership
Jack was great at the dealership
Cobham is a pleasure to deal with and I would prefer to make service appointments directly with them as they have all the records pertaining to my car to hand. I DO NOT LIKE DEALING WITH THE REMOTE CENTRAL BOOKING SYSTEM YOU HAVE IN PLACE!
Friendly, helpful and efficient - felt like the member of staff was going out of their way to assist me.
It arrived when stated albeit 2 months after ordering. It was clean and as described.
Problem with the car, and the remedial action, was carefully explained
Jack was highly professional, friendly and gave us all the relevant information needed
Jack was great. Really painless transaction
Great, quick service.
Fitted in at short notice and did the job exactly as needed
Staff were helpful considering the problem we had
Courtesy car was filthy
Super experienced staff, very friendly, clear & concise process.
Called the mini service twice to mend my car. You just did the same mend and it still was broken, obviously you do not talk to each other. I picked up the car it was blocked in, you had lost the keys and I waited half an hour for you to find them!
Jack Wray is a sales professional who gets the job done! This was my second car from Jack at MINI Cobham and I enjoy doing business with him. It is so easy to deal with him as he goes above and beyond. He even picked up my trade in driving 30 minutes
I got a great level of continued service.
Kait Nugent at service was outstanding
The staff are friendly and helpful
Smooth efficient and thoroughly professional service.
Excellent service at the Mini Centre.
Everything went according to plan. Car returned clean and running smoothly
Polite helpful staff , professional high standard premises.
The Centre found a Mini in stock with a similar spec to the model I wanted, for immediate delivery. It was fitted with wheels that I did not like, so at no extra cost, they replaced them with the wheels of my choice.
The friendliness of all the staff and the exceptional deal we were able to achieve in sourcing the exact car we wanted.
Outstanding Customer Care I would like to thank the lady who looked after me in the hour of need...this dealership went the extra mile in customer care....
Because you always go out of your way to make us the customer feel at ease and keeping us up to date
Friendly approachable team, helpful and informative.
The employees were friendly and very accommodating.
From start to finish the service was extremely efficient, organised and friendly. I had asked for the date to be changed during the service but it was forgotten about. Also, the car was not checked before or after the service.
For reasons stated above
As above, you are always well looked after but there were one or two issues that prevent me from awarding a higher score.
did it fairly quickly as a walk in appointment. did feel like it took a long time though.
any time i bring the car in for service the service and until a year ago the car was given back professionally sparkly cleaned. for a while now the cleaning is not professional the clean just floor and seas the rest is left dirty.
Cooper Cobham were professional and polite and went some way to restoring my faith in Mini. They took my problems seriously and fixed the faults under warranty.
When I booked I was told that the job would take 2 hours, so I was going to go to Cobham for a couple of hours. However when I dropped the vehicle off at 12:00, the receptionist said that it would not be ready until 17:30
Please see above
Fast service plus even got a video sent to me of work done!
Nadia was amazingly efficient and responsive, knowing we wanted to purchase a car quickly she sourced a perfect model for us and worked hard behind the scenes ensuring the finance deal went through and keeping constant contact to update me.
Kait was very good in helping with the car service and MOT.
Nadia was very professional - good knowledge of mini features and also listened to what were my preferences with the car - clearly explained details of finance and answered all my questions.
A replacement radio should have been anticipated. Therefore it took two days in effect to replace.
Helpful courteous bent over backwards to help. Ben Bispham (Cobham)
Carried out efficiently
No problems occurred and everything went well.
All very quickly, friendly staff